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Work From Home - Customer Service Representative - (Columbus) in Columbus, Georgia For Sale

Price: $12
Type: Other Jobs, For Sale - Private.

The Contact Center for Enterprise Holdings, EAN Services, LLC currently has several openings for full-time Work From Home Customer Service Representatives . Customer Service Representatives are responsible for offering exceptional service and using creative problem-solving skills to satisfy their customers. They handle feedback and offer solutions in accordance with the company's guidelines and policies. Representatives also answer general customer and branch inquiries, research reservations, communicate branch policies, and handle roadside assistance calls all while learning policies, procedures, and systems for Enterprise, National, and Alamo Car Rental brands. Do you thrive on a challenge and truly want to provide services that exceed the expectations of your customers? Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes. Must currently live in the state of Georgia Must currently reside in the Columbus metropolitan area Training Schedule: 9:00-5:30pm CST Monday-Friday for 5 weeks (Paid Training) The starting pay for this position is $12.50 per hour with the opportunity to bonus based on individual and team performance Schedules are based on business need and could require morning, afternoon, or evening start times. All schedules require working weekends, both Saturday & Sunday Provide exceptional customer service and collect required information from the customer on every call per established criteria Answers questions about products or services, determines the customer's need, and offer solutions as needed. Provide timely and accurate information reflecting a customer-oriented image for the company Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff Communicate information considered unsatisfactory by customers in a tactful manner Offer alternatives and options to overcome customer objections Accept repetitive work tasks performed in a confined work area Proven ability to become an expert in all related applications, policies, and the vehicle rental process Consistently meet established performance and quality standards Locate and interpret complex information from a number of databases Maintain a regular and reliable level of attendance and punctuality Knowledge/Skills/Abilities: Ability to learn quickly in a technical environment Comfortable with using phone to support and communicate with customers and operations effectively in lieu of face-to-face contact. Excellent communication skills, both verbal and written, including the ability to draft professional correspondence through email Ability to remain resilient, project patience and empathy, and provide excellent customer service when dealing with stressful situations Ability to probe for additional information in a professional manner Accurate typing and data-entry skills Strong technical aptitude, the ability to quickly navigate through multiple systems while maintaining a conversation with Enterprise Holdings customers Strong trouble shooting and analytical skills Ability to work independently with minimal supervision Equal Opportunity Employer - Minorities/Women/Veterans/Disabled Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must be at least 18 years old Minimum 1 year customer service experience Minimum 1 year of work experience at the same employer Basic computer navigation skills and ability to toggle between different computer screens and programs Must be able to work 40 hours per week Must be able to work a structured schedule that could include morning, afternoon and evening hours Apart from religious observation, must be available to work both weekend days (Saturday & Sunday) Work From Home Requirements: Must currently live in the state of Georgia Must currently reside in the Columbus metropolitan area Have permanent residence with a defined working space that is clean, ventilated and quiet Working space with working smoke detector, fire extinguisher, and first aid kit Work From Home Technical Requirements: Computer or PC (No Mac) OS Version: Windows 7 or Windows 8 Computer USB Headset with Microphone High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements). Minimum up load speed of xxxx kbps (1.0 mbps) Minimum down load speed of xxxx kbps (3.0 mbps) Use of wireless and WiFi "air cards" is prohibited ** Enterprise reserves the right to verify that your PC meets or exceeds these requirements.
Source: http://www.juju.com/jad/xxxxxxxxqwwq95?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dcxxxx901a0cxxxxf15fxxxx46dxxxx77bb4c739a1fxxxxe6e

State: Georgia  City: Columbus  Category: Other Jobs
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